Refund Policy

At Lake Effect Lawn & Property Management, we are committed to providing high-quality service and customer satisfaction. If you are not satisfied with the service provided, please review our refund policy below:

1. Service Satisfaction Guarantee

If you are not satisfied with the quality of a service, you must notify us within 24 hours of service completion. We will assess the concern and, if deemed appropriate, will offer one of the following:

• A free re-service or correction.

• A partial refund.

• A full refund (in rare cases and at our sole discretion).

2. Prepaid Services

If you have prepaid for recurring services and choose to cancel, you may be eligible for a refund for the unused portion. The refund amount will be prorated based on services already rendered and any applicable discounts may be adjusted accordingly.

3. Cancellations and Refunds

• Cancellations made 24 hours or more in advance of a scheduled service are eligible for a full refund (if prepayment was made).

• Cancellations made with less than 24 hours’ notice may be subject to a cancellation fee or ineligibility for refund, depending on the circumstances and time already committed to the job.

4. Non-Refundable Circumstances

Refunds will not be issued in the following cases:

• Services were completed as agreed and no service issue was reported within the 24-hour window.

• Client failed to provide access to the property or proper working conditions (e.g., locked gates, obstructed yard, aggressive pets).

• weather-related rescheduling delays

5. How to Request a Refund

• To request a refund, please contact us at:
  Lake Effect Lawn & Property Management
  lakeeffectlawns@gmail.com
  949-344-9465
  Include your name, service address, date of service, and a description of the issue. We will respond to all refund inquiries within 2 business days.